I am writing on behalf of SORENTO RAM LLC in response to the Disability and Paid Family Leave Benefits Law notice dated October 10, 2025, stating that the Board has no record of disability and paid family leave benefits coverage for the period beginning September 8, 2025. We also received an earlier related notice concerning Workers’ Compensation coverage, and we are responding to both notices with this correspondence. SORENTO RAM LLC confirms that the company does maintain all required Disability Benefits Law (DBL) and Paid Family Leave (PFL) coverage, as well as Workers’ Compensation insurance. Our Certificate of Insurance (COI) verifies that appropriate and continuous coverage is in place. Based on the information in our policy documents and carrier records, the company has not been without coverage at any time during the period referenced in these notices. For this reason, both notices appear to have been issued in error. We respectfully request that the Board review and update its records to reflect our active coverage. The coverage provider may not yet have transmitted the electronic Proof of Coverage, which appears to be the cause of the discrepancy. We have contacted our carrier to ensure the Board receives the required reporting. In the meantime, we are submitting this response along with supporting documentation so that the matter can be corrected promptly. Because SORENTO RAM LLC has maintained full compliance with all requirements under the New York State Disability and Paid Family Leave Benefits Law, as well as the Workers’ Compensation Law, we ask that the allegations of non-compliance be removed and that no penalties be assessed. We further request written confirmation that the Board’s records have been updated to show compliance and that the notices issued are withdrawn. If any additional documents or clarifications are needed to finalize your review, please notify us, and we will provide them immediately. We appreciate your prompt attention to resolving this matter.

When Flowers Change, Beauty Still Blooms

Weddings and flowers go hand in hand — but unlike other décor, flowers are living things.
Sometimes certain blooms become unavailable due to weather, seasonality, or shipping issues. When this happens, your florist may need to make substitutions.

But here’s the truth: a skilled florist can still deliver breathtaking flowers that perfectly match your vision.
Trusting their expertise is one of the smartest decisions a bride can make.

Let’s explore why.

1. Florists Design With the Bigger Picture in Mind

You may fall in love with a specific flower, but florists see your whole design. They focus on:

Color harmony
Bouquet shape
Texture and movement
Venue style
Season
Overall mood

This means even if your exact bloom isn’t available, your florist knows how to maintain the aesthetic you want — from soft romance to dramatic modern glamour.

✨ They don’t just choose flowers — they choose what works for your vision.

2. Substitutions Are a Normal Part of Floral Design

Flowers can be unpredictable. Even when ordered months in advance, some blooms may:

Arrive damaged
Open too quickly
Be out of season earlier than expected
Come in the wrong color tone
Not meet the florist’s quality standards

Professional florists won’t use flowers that aren’t flawless.
Substitutions aren’t a setback — they are part of maintaining quality control.

3. Florists Know Which Flowers Look and Perform Best

A trained florist understands how each bloom behaves, including:

How long it lasts
How it photographs
How it holds up in heat or humidity
What it pairs well with
How it opens throughout the day

This expertise allows them to choose substitutes that will:

Last from the ceremony through the reception
Stay fresh in photos
Maintain shape and integrity
Blend seamlessly with the rest of your arrangements

Your bouquet will still look stunning from start to finish.

4. They Choose Substitutes That Match Your Style — Not Just Your Flower

A good florist replaces flowers based on your style, not just their type.

For example:

If you want a romantic bouquet, they’ll choose soft, layered blooms that feel airy and feminine.
For a modern bouquet, they may use structured blooms like orchids or calla lilies.
For a boho look, they’ll choose wild, textured flowers that feel organic and free-flowing.

Even if a flower changes, your bouquet’s personality stays the same.

5. Color Matching Is Often More Important Than Exact Flowers

Florists prioritize color harmony because it influences your entire wedding aesthetic.

If your preferred flower isn’t available, your florist will choose:

A bloom in the same shade
Similar depth or undertone
Complementary textures

The visual effect remains intact, even if the flower variety changes.

Most guests — and even many brides — never notice the difference.

6. Florists Elevate Substitutions With Creativity

Substitutions give florists the chance to think creatively.
Often, this leads to bouquets and arrangements that are:

Even more beautiful
More unique
Better suited for your style
Higher quality than the original order

Some brides end up loving their substituted florals more than the original inspiration.

7. You Ease Stress and Maintain a Smooth Planning Experience

When you trust your florist’s expertise, you allow the process to unfold smoothly.
This means:

No frantic last-minute decisions
No stress over unavailable blooms
No calls to approve small adjustments
A calm, enjoyable wedding week

Your florist can work quickly and confidently — and you can relax knowing your flowers are in expert hands.

8. Your Florist Wants Your Florals to Be Perfect

Florists take pride in their work.
They want your flowers to reflect their best artistry, which means they would never choose a poor substitute or make changes that diminish your design.

Their reputation and your wedding photos depend on it.
Trusting their judgement ensures you receive florals that look intentional, polished, and beautiful.

Final Thoughts: Trust Makes the Beauty Bloom

Great florists aren’t just flower providers they are designers, problem-solvers, and artists.
When substitutions happen, they’re working behind the scenes to protect your vision, elevate your arrangements, and ensure your florals are flawless.

By trusting your florist’s expertise, you’re not losing control you’re giving your flowers the best chance to bloom beautifully, no matter what nature does.